Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries.
Genesys is the leading provider of open software applications designed to optimise customer contact in the contact centre and across the enterprise. As a strategic partner, Genesys platforms help UXC Connect provide interaction management contact centre solutions to organisations across Australia.
Genesys solutions serve more than 4,000 customers worldwide in some of the most prestigious companies, including telecommunications carriers, application service providers and mid-market enterprises.
Their contact centre solutions enable businesses to intelligently route customer interactions across all communications channels to the appropriate agent or company resource. The routing is based on business drivers such as service levels, revenue goals, individual customer value and demographic information, agent skill sets and company-wide business processes.
An immediate return on investment (ROI) can be achieved by reducing telecommunications charges and contact centre agent resources. This is reinforced by faster resolution of customer enquiries and increased opportunities for cross-selling and up-selling transactions, which translates into more satisfied customers and increased revenue.