IP Telephony
Often seen as the fundamental building block of modern business communications, IP telephony takes advantage of the IP networks deployed by most organisations. It improves efficiency and lowers total-cost-of-ownership of voice communications by unifying and simplifying infrastructure, lowering administration costs and optimising operating expenditure through intelligent routing of calls over your data network (see end of section for more).
IP telephony is a real-time communications tool that can be accessed from either your office locations or remotely. When accessing remotely, IP telephony gives your users access to audio functions from any telephone or audio-equipped computer.