Support and Delivery
UXC Connect provides a wide range of product support services, with locally based specialist engineering teams coordinated by a central Service Desk here in Australia. As the first step towards delivering end to end Support and Managed Services, we make it easy for you to select the right support option for your organisational requirements. These are categorised into Basic, Express or Premium. Within these levels, we support a wide range of technologies, with restoration of business service our prime focus. Your Support Services Agreement can include all, or a combination of:
- 24 x 7 Service Desk Access
- Remote Technical Support
- Onsite Technical Support (On Demand & Resource)
- Hardware Replacement
- Preventative Maintenance
- Vendor Supported R&D
- Vendor Development Services
You can then choose what SLAs work for your business to overlay the support services selected.
Support Services
UXC Connect has invested heavily in ITIL adoption, certification and operational process automation. This ensures that incidents are quickly prioritised based on impact and urgency against your business service, and then managed by the appropriate resolver groups to diagnose and resolve your support issue. Read More
Managed Services
Managed Services from UXC Connect help clients reduce cost by leveraging our investments in platform, staff, management tools and support, as well as gaining a competitive advantage by focusing their people on the business they are in - and not the business of managing IT infrastructure. Read More
Outsourcing
Clients who adopt the UXCConnect outsourcing services benefit from improved availability and quality of service thanks to predictive monitoring, as well as reduced business risk as we proactively manage the diverse, distributed and ever-increasing complexity of the IT environment that supports your business. Read More