Madeline Burton

The end of the interview arrived, so we asked the big one...

“Why do you want to work at 
UXC Connect?”



The response was immediate, “because youʼre known for having a consultative and constructive culture”. 

It didnʼt end there. “Youʼre known for your dedicated team methodology, and the fact this never ʻʻstretchesʼ your people too long, so theyʼre free to form real relationships with workmates and clients alike.”



Could we have said it any better ourselves?



And then came the big one.... “you guys have done LSI (Life Styles Inventory)”.



Turns out theyʼd previously worked in a large organisation where all senior managers were LSI-trained, and he liked what he saw. Improved management approaches, faster decision making, inclusive teamwork, and very happy clients.



What a match! You see, about 10 years ago UXC Connect, or Getronics as we were known then, commenced a cultural change program based on LSI that was to become a core attribute of who we are - and set the bar high for our competitors when trying to attract clients and employees alike.



Of course, we always had an emphasis on promoting a positive internal culture and customer-centricity. Afterall, our business is dependent on people wanting to deliver great service to our clients. However, LSI took it all to a new level and helped create a culture that has become our differentiator - a reason why people come here to either work or engage our services.



We had brought in the experts and rolled out the programs. It was a top-down affair too with senior management participation all the way. A big call when the program calls for honesty in assessing people - up and down the hierarchy of the organisation. LSI can be a confronting process. You find out what the people around you really think of you.



However, it enhanced the way we operate enormously. And weʼve maintained a continued commitment to this cultural change program over the years. Today, we even hire with LSI principles in mind - and this means we recruit great people focused on delivering great service to our great clients.



The result is that we have some of the highest client delight ratings in the industry, and we retain productive and positive people for years. Itʼs amazing!



This applicant obviously knew that he wanted to be a part of a team that support its clients with the enthusiasm and client-centricity for which we are famous. I can also confirm that his old boss (from one of our large competitors) also knows how he feels about the team at UXC Connect: “itʼs just too hard to compete with the intangible”. Looks good to me though.